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CRM + Marketing Automation

A CRM that speaks fleet.

Contacts, vessels, owners, and management companies in one graph. Marketing automation that runs on top of it.

acme-yachts.engage.yms360.com/contacts/12847 Search contacts… Contacts · 12,400 Segments · 14 Imports · 23 Contacts › Acme Yachting › Sarah Whitman SW Sarah Whitman Owner Representative · Acme Yachting ★ 92 / 100 EMAIL sarah.whitman@acme-yachts.com PHONE +377 6 12 34 56 78 SEGMENT Active owners LAST CONTACT 3 days ago ACTIVITY Call · 24 min "Discussed AURORA winter refit timing" 3d Email opened · 3× "Q4 charter calendar — SERENITY availability" 5d AURORA arrived · Antibes Trigger fired: "owner arrival" journey 8d · OWNED VESSELS · 2 M/Y SERENITY LOA 78m · MMSI 235123456 Underway · 12 kn Off Monaco · NE M/Y AURORA LOA 64m · MMSI 235987654 Moored · 0 kn Antibes IYCA · since 8d FLEET ON MAP SERENITY AURORA
5
First-class records
contact · vessel · company · opportunity · activity
60s
AIS map refresh
live positions via aisstream.io
AES-256
Per-tenant encryption
emails, phones, and notes at rest

The CRM core

Every record, joined to the fleet.

Contacts with vessel context

Every contact links to vessels, owners, captains, and management companies through a shared graph.

Vessels as first-class records

MMSI, IMO, LOA, flag, port of registry, and live AIS position on every vessel page.

Companies and crew junctions

Mgmt companies, charter brokers, owner trusts, and crew roles modeled as real joins, not custom fields.

Segments that work everywhere

A segment built in CRM is usable in campaigns, sequences, and social. One definition, four modules.

CSV import with dedup

Upload your existing book. We reconcile duplicates against email, vessel MMSI, and company match.

RBAC + audit, by default

Role-based permissions, per-tenant isolation, and full audit log on every record. Argon2id auth.

Events

The season, mapped to your fleet.

70+ shows, curated

A live calendar of the yachting and research-vessel events that matter — Monaco, FLIBS, METSTRADE and more — dates, venues, and status kept current for you.

50 nm fleet-proximity

Live AIS rings every venue: see which of your vessels are within range of a show, and watch them auto-tag to the event the moment they arrive.

Attendees + signals, linked

Track who is going, and let industry signals — a refit, a sale, a keynote — attach themselves to the right event automatically.

Message from the floor

Assemble the audience — attendees, tagged contacts, and the companies behind nearby vessels — and send one on-brand message built for the show.

Marketing automation

From list to journey, in one tool.

Campaigns and templates

Drag-edit templates with your brand kit. Send once, schedule later, or trigger from a journey.

A/B testing built in

Test subject lines, body copy, and send times. We pick the winner and roll it out automatically.

Trigger-based journeys

Real-time behavioral triggers, branching logic, wait-until steps. Marketing meets sales, mid-flow.

Lead scoring across signals

Behavior, firmographic data, and vessel activity feed one score. The score moves prospects in journeys.

Dynamic content blocks

Personalize blocks by segment, role, vessel size, or charter status. One email, every recipient.

Attribution that closes the loop

Multi-touch attribution from first click to closed deal. Marketing and sales agree on what worked.

Why this matters

Most CRMs were not built for fleet.

Owner identity
YMS360 Engage Owner reconciled across vessels, mgmt companies, and trusts in one graph.
Most general CRMs Owner is one row, vessel is a custom field. Three vessels mean three contacts.
Segments
YMS360 Engage One segment definition runs in marketing, sales, and social.
Most general CRMs Segments live per-tool. Rebuild every list in every app.
Industry context
YMS360 Engage AIS, charter status, port of registry, and ISM live on the contact record.
Most general CRMs No vessel records. No movement data. Custom fields and prayer.

See the CRM in action.